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SHIPPING POLICY

All orders are lovingly packaged and shipped within 3 business days of ordering, in the event that there is a delay in shipping, you will be informed as soon as possible.

 

All orders are shipped from Dharug land, greater Sydney via Australia post.

 

Postage times vary depending on delivery state, however, parcels typically arrive within 5-12 business days for standard shipping and 2-6 for express post.

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As soon as your package is posted, your tracking number will be sent to you via email.

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If you have any questions, please email oshalaearthforms@outlook.com

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RETURN & EXCHANGE POLICY

We do not accept returns for change of mind on ceramics.

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If you have purchased an item of clothing which doesn't fit correctly and you would like to exchange it, please email oshalaearthforms@outlook.com within 3 days of your order arriving. We offer exchanges and gift cards to the value of the product only.

The customer will have to pay postage for the return of the item.

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If an item is damaged during transit, please email oshalaearthforms@outlook.com with pictures of the damage within 3 days of the parcel arriving. We will pay return shipping costs if you receive an incorrect or damaged item. Once we have received the parcel, we will send a replacement item to you.

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